Shipping - FAQs

  1. Can I place an order for delivery to a different ship to address?

    Of course you can! As long as the billing address you enter is your own address, the ship to address can be a different address.

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  2. How is my order shipped if I am having it delivered to the store?

    FIELDS Logistics is providing our shipping services for deliver to store orders. You will receive an email with your order number when your order is ready for shipment.

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  3. How do I track my order?

    Once your order is shipped, an email with the tracking number of your shipment will be emailed to you. The tracking number can be used on the Canada Post website to track your order.

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  4. When will I receive my order? will send you an email when your order is released for shipping that will provide you with your tracking number. As shipping delivery times vary based on delivery address it is recommended that your check your tracking number for updates.

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  5. Will ship to P.O. boxes?

    Yes, at we do offer delivery to PO boxes where they are available. Remember to track your package online!

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  6. What is the difference between Reserve On Line - Pick Up In Store and Purchase On Line - Ship to Store?

    FIELDS Reserve On Line - Pick Up In Store is when you reserve an item at your selected store and pay for the item when you pick it up. For your convenience you can pay in store with Cash, Debit, Credit or FIELDS Gift Card.

    FIELDS Purchase On Line - Ship to Store means that the item(s) you ordered are paid for online and are delivered to the store you have designated to pick up your order.

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  7. Does FIELDS offer Free Shipping?

    Currently, FIELDS only offers free shipping on orders that are shipped to one of our stores. 

    If you are shipping to your home or post office you will be charged the shipping at the time of your order. From time to time FIELDS does offer Free Shipping as a promotion to our customers that subscribe to our email newsletter.  

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